Yes. Upon registration, you will receive free credits to experience our accelerator services. You can test our free nodes before upgrading to a premium IEPL dedicated plan.

We provide comprehensive tutorials. For Windows, we recommend v2rayN; for iOS, use Shadowrocket (Small Rocket); and for Android, v2rayNG is preferred. You can find one-click import guides in our documentation.

To ensure bandwidth quality, the number of concurrent connections varies by plan. Basic plans typically support 3 devices, while premium tiers allow up to 10 devices online simultaneously.

Traditional China VPN protocols are easily detected and throttled. We utilize the VLESS Reality protocol, which camouflages traffic as standard web browsing, combined with IEPL dedicated lines for superior speed.

Please try to update your subscription list first. If the issue persists, ensure your system time is synchronized or try switching to a different server location in your client.

Yes. We offer dedicated China-bound nodes to help overseas users unlock domestic services like NetEase Music, Youku, and iQIYI with ease.

If you experience slow downloads, please contact our support for alternative download mirrors or join our official Telegram channel for the latest installation packages.

Yes. If your router supports Merlin, OpenWrt, or Padavan firmware, you can use v2ray-compatible plugins to protect every device in your home network.

Click Forgot Password on the login page. You can quickly reset it using the secure email address you used during registration.

Perfectly. Whether you are on home Wi-Fi, 5G mobile networks, or public hotspots, ONsu Cloud provides a stable and secure connection everywhere.

No. By using the Reality protocol, your network traffic appears as standard HTTPS browsing to your ISP, effectively protecting your online privacy.

Yes. We strictly follow a no-logs policy. We do not store, record, or share any browsing history, downloaded content, or your real IP address.

We have optimized our service for restrictive environments. Reality obfuscation technology simulates real website traffic to evade detection by advanced firewalls.

We employ bank-grade TLS 1.3 encryption. Even on public Wi-Fi in airports or hotels, your data remains safe from hackers and eavesdroppers.

Never. All external websites and services will only see the IP address of our overseas servers, keeping your true location completely hidden.

Yes. If your connection drops unexpectedly, the system will automatically block all internet traffic to prevent any unencrypted data from leaking.

Yes. All DNS requests are sent through an encrypted tunnel to our private servers, preventing ISPs from hijacking or polluting your DNS queries.

Absolutely not. We are a dedicated network VPN service provider. Your privacy is our core value, and we never participate in any third-party advertising networks.

This indicates that your privacy protection is active. You can manually switch to IPs in Hong Kong, Japan, the US, or Singapore based on your needs.

Yes. We deploy numerous native IP nodes and optimized streaming lines to ensure you can enjoy Netflix, Disney+, HBO, and YouTube in 4K resolution.

We provide dedicated gaming accelerator lines. Our IEPL dedicated network significantly reduces ping and packet loss for titles like Apex Legends and League of Legends.

Yes. Some of our nodes allow P2P traffic. We do not limit speeds and help mask your download footprint to protect your privacy.

While standard VPNs might slow down, our redundant bandwidth and load balancing ensure that 8K videos play smoothly even during peak traffic times.

Split Tunneling allows you to choose which apps use the accelerator and which connect directly. You can browse local apps while accessing Google or YouTube simultaneously.

Yes. Our servers integrate ad-filtering features that save you data and significantly speed up webpage loading times.

Yes. If you encounter any issues, you can submit a support ticket or join our official Telegram group for a quick response from our technical team.

We recommend using the built-in latency test in your client. The system will automatically suggest the node with the lowest ping based on your location.

Yes. A single account allows you to sync your subscription across your phone, PC, tablet, and TV without needing separate purchases.

You can log in to your dashboard to purchase an additional data reset or upgrade your current subscription to a higher data tier.